Shipping policy

Thank you for visiting and shopping at dwellcozy.com. Dwellcozy aims to offer you the best shipping options.The following are the terms and conditions that constitute our shipping policy.

Shipment Processing Time

All orders are processed within 1-3 business days.

The estimated delivery time is 3-7 business days.

Shipping and delivery will be delayed on weekends or public holidays.

If we have a high volume of orders (such as during our promotions), shipments may be delayed for a few days. If there is a significant delay in the shipment of your order due to inventory issues, we will contact you via email. Please keep an eye out for our official emails.

If you want to check the logistics tracking information you can contact support@dwellcozy.com.

Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.

Damages

If you received your order damaged, please contact Dwellcozy Support within 7 business days at support@dwellcozy.com.

For damages caused by the shipping company, including lost packages, damaged packages, damages caused by delays, and other losses, we will help you contact the responsible shipping company. Please keep all packages and damaged goods, as they may be needed in the event of a claim against the shipping company.

Shipping Support

For order and shipping-related inquiries, please contact us at support@dwellcozy.com.
No matter whenever you are in we have a dedicated service staff to respond to your questions as quickly as possible.