Terms of Services

Terms of Services

This website is operated by Dwellcozy. Throughout the site, the terms "we," "us," and "our" refer to Dwellcozy.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part of it) without notice at any time.

2. Account Information

When creating an account on our Shopify store, you agree to provide current, complete, and accurate purchase and account information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account.

3. Prohibited Uses

You are prohibited from using our site or its content:

  • For any unlawful purpose
  • To solicit others to perform or participate in unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
  • We reserve the right to terminate your use of the service for violating any of the prohibited uses.

4. Modifications to Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service at any time without prior notice.

5. Shipping and Delivery

We ship only within the 48 contiguous United States. Please refer to our Shipping Policy for more details on shipping costs and delivery timeframes. We are not liable for any delays caused by the shipping carrier.

6. Returns and Refunds

All purchases made from Dwellcozy are subject to our Return and Refund Policy. Please review this policy for more information about returns, refunds, and exchanges.

7. Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall Dwellcozy, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of our service or any products procured using our service.

8. Indemnification

You agree to indemnify, defend, and hold harmless Dwellcozy and our affiliates, partners, employees, and agents, from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

9. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or when you cease using our site.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Oregon, USA.

If you have any questions regarding these Terms of Service, please sent to us at support@dwellcozy.com.

Find your answers about Dwellcozy Products here!


Do you ship internationally? How are shipping costs calculated?

No, we only shipping US currently. Shipping costs are automatically calculated at checkout based on your location, order weight, and the shipping method you select. Typically, orders over $40 USD qualify for free shipping.

How long does it take to process and ship my order?

Orders are processed within 1-3 business days after payment is confirmed. Delivery times vary by region: Within the US 3-7 business days.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What is your return and exchange policy?

We offer a 30-day hassle-free return policy. Items must be unused, undamaged, and in their original packaging to be eligible for a return.

What if I receive a damaged, missing, or wrong item?

We sincerely apologize for the inconvenience! Please contact our customer support team within 48 hours of receiving your order with the following information:

- Your order number

- Clear photos or videos of the damaged/incorrect item

- A photo of the outer shipping box (showing the shipping label)

 

Once verified, we will arrange a replacement or issue a partial/full refund as soon as possible.