FAQs

No, we only shipping US currently. Typically, orders over $29.99 USD qualify for free shipping. Orders below $29.99 will be charged $5.99 shipping fee

Orders are processed within 1-3 business days after payment is confirmed. Delivery times vary by region: Within the US 3-7 business days.

Unfortunately, we cannot change the shipment once the product is en route.

We offer a 30-day hassle-free return policy. Items must be unused, undamaged, and in their original packaging to be eligible for a return.

Return process: Contact customer support → Receive a return label → Ship the item back → Refund issued to original payment method (processing takes about 5–10 business days)

We sincerely apologize for the inconvenience! Please contact our customer support team within 48 hours of receiving your order with the following information:
- Your order number
- Clear photos or videos of the damaged/incorrect item
- A photo of the outer shipping box (showing the shipping label)

Once verified, we will arrange a replacement or issue a partial/full refund as soon as possible.

If you did not receive an order confirmation, please use our Contact Us form so we can resend it to you. Please check your spam folder for the missing email first.

Please use our Contact Us page if you are missing an item. Orders with multiple items may ship separately. If no other shipment is on the way, we will reorder your missing item(s).

We only allow one promotion code per order.

No, we require a physical address that accepts both Ground and Postal deliveries.

We do not offer exchanges. 

Infrared patio heaters warm objects and people directly rather than heating the air — making them efficient outdoor heating solutions, especially in open or breezy spaces.

Manyelectric outdoor heatersand certain infrared models are suitable for covered patios and porches, but always check product instructions and clearance requirements to ensure safe operation.

Electric heaters and infrared patio heaters can be highly energy efficient, especially when used to warm people within a specific zone rather than trying to heat an entire outdoor area. Choosing the right size and type for your space improves energy use.

The manufacturer recommends using your patio heater in wind conditions less than 10 miles per hour.