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Find your answers about Dwellcozy Products here!
Do you ship internationally? How are shipping costs calculated?
Do you ship internationally? How are shipping costs calculated?
No, we only shipping US currently. Shipping costs are automatically calculated at checkout based on your location, order weight, and the shipping method you select. Typically, orders over $40 USD qualify for free shipping.
How long does it take to process and ship my order?
How long does it take to process and ship my order?
Orders are processed within 1-3 business days after payment is confirmed. Delivery times vary by region: Within the US 3-7 business days.
Can I change the delivery address of my package after it has been shipped out?
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What is your return and exchange policy?
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unused, undamaged, and in their original packaging to be eligible for a return.
What if I receive a damaged, missing, or wrong item?
What if I receive a damaged, missing, or wrong item?
We sincerely apologize for the inconvenience! Please contact our customer support team within 48 hours of receiving your order with the following information:
- Your order number
- Clear photos or videos of the damaged/incorrect item
- A photo of the outer shipping box (showing the shipping label)
Once verified, we will arrange a replacement or issue a partial/full refund as soon as possible.